RSV Vaccines Are Now Available
"We Care" for Your Health
Trusted, Consistent Care from Regular, Experienced GPs
Welcome to Vecare Health
Our experienced team of doctors and staff have been proudly caring for individuals and families from Holbrook, Walla Walla, Culcairn, Henty, Woomargama, Walwa, and surrounding communities.
Whether you’re a long-time local or new to the area, we warmly welcome you to our clinic.
To learn more about our services
We Bulk Bill all NRA item numbers
Vecare Health bulk bills eligible Non-Referred Attendance Medicare services.
Assignment of Benefit consent is required for all bulk-billed services.
Private fees apply to procedures and other services that are not covered by Medicare.
Please refer to Fees and Charges below for further information.
Online Appointment Bookings
Or Manage your appointment via the Automed connect app
Locations
Holbrook
115-117 Albury Street
Holbrook-2644
NSW
email: holbrook@vecarehealth.com.au
Phone - 02 6036 2952
Monday to Friday
8:30 am to 5 pm
Lunch - 12:30 pm to 1:30 pm
Walla Walla
82-86 Commercial street
Walla Walla-2659
NSW
email: walla@vecarehealth.com.au
Phone - 02 6073 2605
Monday, Wednesday & Friday : 8:30 am to 5 pm
Lunch - 12:30 pm to 1:30 pm
Patient Information
Appointments
- Appointments are available with all Doctors.
- Each patient and family member requiring a consultation should have their own appointment time slot.
- If you are unable to attend, please notify reception as early as possible so that the appointment can be offered to another patient.
- Walk-in patients may be accommodated where capacity allows; however, patients with booked appointments will be given priority..
- Appointments should be made for Care Plans, Skin checks, Procedures, Childhood Immunisations, and Pap smears.
- Please contact reception if you require a long appointment..
- Appointments are available on the day and every effort is made to make the appointment with your doctor of choice.
- Due to unforeseen or emergency cases, appointments can occasionally run overtime. We appreciate your patience and understanding if our doctors are not consistently on time and our staff will endeavour to inform you of delays when known.
- Life-threatening and urgent medical matters are prioritised upon arrival.
- Standard appointments are up to 15 minutes and are generally suitable for one or two health concerns.
- Long appointments are generally 15–30 minutes and are suitable for multiple or more complex health concerns.
- If you are unable to keep your appointment, please contact us as soon as possible so we can offer your appointment to another patient who may require it. See our late or missed appointment policy below.
New Patients
- Before your first appointment, please complete and return the new-patient registration form. We also recommend requesting a current health summary from your previous general practice so that your new GP has access to relevant medical history, medications and allergies.
- Once we have this information we will book your first appointment.
- Please bring your Medicare card if you have one.
- We welcome patients from Holbrook, Walla Walla, Culcairn, Henty, Morven, Woomargama, Walwa, Gerogery, and surrounding communities.
Test Results
All results are reviewed by a GP after they are received by the practice.
Reception staff cannot interpret or provide detailed clinical results.
Your GP or nurse may contact you by telephone, SMS or another approved method if your results require discussion, follow-up or an appointment. Some results may require a consultation so that your GP can explain them properly and discuss the next steps.
Please ensure that your contact details remain current and respond promptly to recall messages from the practice.
Medical Certificates
- Medical certificates are legal documents and generally require an appropriate consultation with a GP. They cannot be backdated. The GP will determine whether a medical certificate can be issued based on the clinical circumstances.
Referral to Specialist
- To ensure best management, Doctors like to discuss your condition with you before referring you to a specialist. Doctors are not permitted by law to backdate specialist referrals, so ensure you have a current referral before you see the specialist.
Travel Vaccination
- Please book an appointment at least 6 – 8 weeks prior to travel to discuss your individual requirements and allow time for any immunisations to be administered and become effective. Some vaccines may require more than one injection.
Telephone and Email Access
- Please call the clinic if you need to contact your GP by phone. The reception staff will send a detailed message to your doctor, who will return your call at their earliest convenience.
- Patients are unable to email the GPs in our practice directly. However, they can contact reception via email to forward correspondence to the GPs where required.
- Please note that no appointments can be made or changed via email.
- Emails will be answered within 2-3 business days.
- Patients should not use email to contact the practice in an emergency.
- Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement.
Reminder and Recall System
- Recalls and reminders are organised by the practice to maintain the continuity of your health care as per Doctors' advice. Recalls are notifiable by SMS, phone call or letter.
- We may send SMS regarding your test results and reports – please let reception know if you wish to opt out of receiving these reminders.
House Calls
- House calls may be available for established patients requiring chronic, palliative or residential care, at the treating GP’s discretion. Wherever possible, patients should attend the practice because the clinic has access to appropriate examination facilities, medical equipment and nursing support
After Hours
In cases of emergency, please ring 000 for an ambulance or
proceed to your nearest hospital.
- Holbrook District Hospital, 30 Bowler St, Holbrook. NSW 2644
Phone: (02) 6036 2522
- Albury Base Hospital, 201 Borella Rd, East Albury NSW 2640
Phone : (02) 6058 4444
- Culcairn Multi-Purpose Service, 51-55 Balfour Street, Culcairn. NSW 2660.
Phone: (02) 6044 6100
Alternatively, for assistance:
- Health Direct on 1800 022 222
- NSW Mental Health Access Line 1800 011 511
- Murrumbidgee Local Health District region Accessline - 1800 800 944
- POISON INFORMATION LINE: 13 11 26
Medical Records and Privacy
- All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law.
- Vecare Health handles personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
- Personal health information is accessible only to authorised team members who require it to perform their duties.
- A copy of our Privacy Policy is always available at reception. Please feel free to ask our Receptionist if you would like a copy — or click the button below to read it now.
Fees and Charges
Vecare Health is a bulk billing practice for all NRA item numbers only (Non-Referred Attendance).
This means there are no out-of-pocket fees for standard GP consultations, care plans, health assessments, when you present a valid Medicare card.
Bulk Billing and Assignment of Benefit
Eligible standard GP consultations may be bulk billed for patients who hold a valid Medicare card.
To receive a bulk-billed service, patients must complete and sign the Medicare Assignment of Benefit form for each eligible consultation. This confirms that the patient assigns the Medicare benefit directly to the treating doctor.
For face-to-face appointments, the Assignment of Benefit may be completed at the practice.
For Telehealth appointments, patients may receive an electronic consent request by SMS or another approved method.
The Assignment of Benefit must be completed within the required timeframe. If the form is not signed or the patient does not provide the required consent, the consultation may be charged as a private service and the patient will be responsible for paying the applicable fee.
Kindly Note:
Bulk billing applies only to eligible Medicare services. Procedures, medical reports, employment and commercial driver medicals, travel medicine, skin procedures and other services that are not covered by Medicare may attract a private fee. Patients are encouraged to ask reception about any expected fees when booking their appointment.
All procedures are privately billed for all patients except DVA Gold card holders.
Where a Medicare rebate applies, the full private fee is payable on the day. We can submit the Medicare claim on your behalf, and Medicare will pay the applicable rebate into your nominated bank account. The difference between the fee and the Medicare rebate is your out-of-pocket cost.
Please update your bank account details with Medicare for smoother reimbursement.
Doctors will charge a private fee if you cannot produce a valid Medicare card.
The total amount is payable on the day.
Specific Consultations cannot be billed under Medicare, such as:
- Workers Compensation
- CTP (Compulsory Third Party)
- Travel Vaccine Consults
- Injury Management
- Pre Employment Medical
- Commercial Driver's License Medical
- Travel vaccinations
- Q fever testing and vaccination
Please call our friendly receptionist for a general guide to our practice fee.
LATE NOTICE & MISSED APPOINTMENT
If you are unable to attend your appointment, please notify the practice at least four hours before the scheduled appointment time.
A fee of $50 or more, depending on the appointment length, may apply if you do not attend or cancel with less than four hours’ notice. This fee is not claimable through Medicare.
An invoice will be sent to you and is payable within seven days. The practice may be unable to provide further non-urgent services until outstanding accounts have been paid.
Repeated missed appointments or late cancellations may result in the practice reviewing whether it can continue to provide non-urgent care. Patients will be notified in writing if this occurs.
We understand that unexpected emergencies can arise. Exceptional circumstances will be considered individually.
Disruptive Behaviour
Verbal abuse, physical aggression, threatening behaviour, harassment or discrimination towards patients, staff or healthcare providers will not be tolerated.
A person displaying unsafe or abusive behaviour may be asked to leave the premises. Police may be contacted if there is an immediate risk to the safety of patients, visitors or team members.
Feedback & Complaints
Vecare Health welcomes feedback and uses it to improve the quality of our services.
You may discuss a concern with your GP, the Practice Manager or another appropriate team member. You may also submit feedback in writing to the practice.
We will acknowledge and review complaints respectfully and confidentially. If you are not satisfied with our response, you may contact the NSW Health Care Complaints Commission on 1800 043 159.
Skin checks now available at Walla Walla clinic, call the clinic to book an appointment
Out of pocket charges apply