"We Care" for your Health

• Appointments are available with all Doctors.
• Each patient and family member requiring a consultation should have their own appointment time slot.
• If unable to attend an appointment please advise Reception, this will allow us to provide that appointment to another patient in need.
• Walk-ins can be accommodated, however waiting times will vary each day, as Appointments are given priority.
• Appointments should be made for Care Plans, Skin checks, Procedures, Childhood Immunisations, and Pap smears.
• If you require a long consultation please call reception to organise, 
• Appointments are available on the day and every effort is made to make the appointment with your doctor of choice. 
• Due to unforeseen or emergency cases, appointments can occasionally run overtime. We appreciate your patience and understanding if our doctors are not consistently on time and our staff will endeavour to inform you of delays when known. 
• Life-threatening and urgent medical matters are prioritised upon arrival.
• Standard appointments are up to 15 minutes and your Doctor will be able to discuss 1-2 presenting issues at this time.
• Long appointments are 15-30 minutes and your Doctor will be able to discuss more presenting issues or more complex issues in this time.
• If you are unable to keep your appointment, please contact us as soon as possible so we can offer your appointment to another patient who may require it. See our late or missed appointment policy below.

• We request that you collect and submit fully completed new patients' information forms and organise a copy of your health summary from your previous Doctor.
• Once we have this information we will book your first appointment.
• Please bring your Medicare card if you have one.
• We are a Mixed Billing Clinic and there might be charges which you would need to be paid on the day of your consult.
• We welcome patients from Holbrook, Walla Walla, Culcairn, Henty and  Morven, Woomargama, Walwa, Gerogery, and surrounding communities.

Test results are not given over the telephone, for medico-legal reasons.

• All results are reviewed by the Doctors when they are received. The practice has a policy for recalling patients where medically appropriate as suggested by their Doctor. Your doctor or nurse will contact you if your doctor needs to see you or discuss your results.

• Medical Certificates are legal documents and cannot be issued without actually seeing the Doctor and they cannot be issued retrospectively.

• To ensure best management, Doctors like to discuss your condition with you before referring you to a specialist. Doctors are not permitted by law to backdate specialist referrals, so ensure you have a current referral before you see the specialist.

• Please book an appointment at least 6 – 8 weeks prior to travel to discuss your individual requirements and allow time for any immunisations to be administered and become effective. Some vaccines may require more than one injection.

• Please call the clinic if you need to contact your GP by phone. The reception staff will send a detailed message to your doctor, who will return your call at their earliest convenience. 
• Patients are unable to email the GPs in our practice directly. However, they can contact reception via email to forward correspondence to the GPs where required.
• Please note that no appointments can be made or changed via email.
• Emails will be answered within 2-3 business days.
• Patients should not use email to contact the practice in an emergency. 
• Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement.

• Recalls and reminders are organised by the practice to maintain the continuity of your health care as per Doctors' advice. Recalls are notifiable by SMS, phone call or letter. 
• We may send SMS regarding your test results and reports – please let reception know if you wish to opt out of receiving these reminders.

• House calls are available to patients as per the Doctors discretion for chronic or palliative medical management. All efforts should be made to bring the patient to the Centre because emergency and complete medical equipment required for treatment cannot be available at house calls.

In cases of emergency, please ring 000 for an ambulance or proceed to your nearest hospital.

• Holbrook District Hospital, 30 Bowler St, Holbrook. NSW 2644 

     Phone: (02) 6036 2522                                         

• Albury Base Hospital, 201 Borella Rd, East Albury NSW 2640

Phone : (02) 6058 4444

• Culcarin Multi-Purpose Service, 57 Balfour Street, Culcarin. NSW 2660.

Phone: (02) 6044 6100

Alternatively,for assistance 

• Health Direct on 1800 022 222 
• NSW Mental Health Access Line 1800 011 511
• Murrumbidgee Local Health District region Accessline - 1800 800 944
• POISON INFORMATION LINE:  131126
• NURSE-ON-CALL: 1300 60 60 24 

• All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law. Our Centre complies with the Federal Privacy Act (1988) and National Privacy Principles, and complies with the NSW Records and Information Privacy Act 2002 No71.
• It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
• A copy of our Privacy Policy is always available at reception. Please feel free to ask our Receptionist if you would like a copy — or click the button below to read it now.